Branch Front Counter Manager

Location: Calgary, Alberta

Industry: Heavy Duty Truck & Trailer Parts

Reports To: Regional / General Manager

Position Overview

Our partner is seeking a highly motivated and customer-focused Front Counter Manager to lead and operate a $2M annual revenue heavy-duty truck parts branch in Calgary. This individual will be responsible for managing day-to-day branch operations, driving sales growth, delivering exceptional customer service, and leading a small team to ensure operational excellence.

This role is ideal for a hands-on leader with strong heavy-duty parts knowledge, proven sales ability, and experience managing branch performance.

Key Responsibilities

Branch Operations

• Oversee daily branch operations including front counter sales, order processing, and customer service.
• Ensure accurate and efficient parts sourcing, quoting, invoicing, and inventory control.
• Manage branch performance to achieve or exceed $2M annual sales targets.
• Maintain proper stock levels to meet customer demand while managing inventory turns.
• Ensure branch cleanliness, organization, and safety standards are upheld.

Sales & Customer Service

• Develop and maintain strong relationships with fleet customers, owner-operators, repair shops, and walk-in clients.
• Drive front counter and inside sales growth through proactive customer engagement.
• Identify upselling and cross-selling opportunities.
• Resolve customer concerns promptly and professionally.
• Support outside sales initiatives where required.

Team Leadership

• Lead, coach, and develop branch staff.
• Set performance expectations and ensure accountability.
• Foster a positive, high-performance team culture.
• Assist with hiring and training new employees as needed.

Financial & Reporting

• Monitor daily sales, margins, and expenses.
• Ensure profitability targets are achieved.
• Provide regular sales and performance reporting to management.
• Control branch costs and minimize shrinkage.

Qualifications & Experience

• 3–7+ years of experience in heavy-duty truck and trailer parts.
• Previous supervisory or branch leadership experience preferred.
• Strong understanding of HD parts systems, suppliers, and inventory management.
• Proven track record of meeting or exceeding sales targets.
• Strong customer service and relationship-building skills.
• Solid computer skills (ERP systems, invoicing, Microsoft Office).
• Entrepreneurial mindset with a hands-on leadership style.

Key Competencies

• Leadership & Accountability
• Sales Driven & Results Oriented
• Strong Operational Discipline
• Problem-Solving & Decision-Making
• Excellent Communication Skills
• Customer-Centric Approach

Compensation

• Competitive base salary
• Performance-based bonus tied to sales and gross margin
• Benefits package
• Growth opportunity within a strong national organization

Why Join

• Lead a well-established $2M branch with strong market presence
• Be part of a national leader in the heavy-duty trucking industry
• Opportunity to grow the branch and build your own team
• Supportive leadership and operational infrastructure